Effective Date: 10/14/2025

This Refund & Chargeback Policy (“Policy”) is entered into between Social Proof Orders (“Company,” “we,” “our,” or “us”) and the Customer (“User,” “you,” or “Client”). By purchasing and using our services, you agree to the terms outlined below regarding refunds and chargebacks.

1. No Refund Policy

Due to the nature of our services, all sales are final, and no refunds will be issued once an order has been processed. You acknowledge and agree that:

✔ Our service involves digital processing and fulfillment costs that cannot be reversed.
✔ Refunds will not be granted for dissatisfaction, buyer’s remorse, or misunderstanding of the service.
✔ Once order activity begins, cancellation is not possible, and no partial refunds will be provided.

Credits, Not Cash. Purchases grant access to simulated activity credits and/or subscriptions. Cash refunds are not provided except as expressly stated in this Policy; remedies are limited to service delivery, plan changes, top-ups, or non-cash service credits at our discretion.

Expiration & Extensions. Unused credits expire after 60 days unless extended by a paid extension add-on purchased before expiration. Expired credits are forfeited and are not eligible for refund.

📌 If you do not agree to this policy, do not place an order.

2. Exceptions to No Refund Policy

Refunds will only be issued under the following conditions:

• Duplicate Charges: If you were mistakenly charged multiple times for the same order.

📌 Refund requests that do not fall under these exceptions will be denied.

3. Chargeback & Payment Dispute Policy

By using our services, you agree to:

✔ Not initiate a chargeback or payment dispute without first contacting our support team to resolve the issue.
✔ Provide us with a reasonable opportunity to investigate and address your concerns.
✔ Understand that chargebacks filed without valid cause may result in permanent account termination and possible legal action.

3.1. Consequences of Filing a Chargeback

If you file a chargeback against Social Proof Orders:

• Your account will be immediately suspended pending resolution.

• You will be permanently banned from using our services in the future.

• Your information may be submitted to fraud prevention databases, impacting your ability to use other services.

• We may pursue legal action to recover lost funds and additional penalties.

📌 Chargebacks are not a method for refund requests. If you believe you are entitled to a refund, contact us first.

4. Dispute Resolution Process

If you have an issue with your order, follow these steps before considering a chargeback:

1️⃣ Submit a Support Ticket: Submit a ticket for our support team here Support Ticket Form within 48 hours of noticing an issue.
2️⃣ Provide Order Details: Include your order number, payment reference, and issue description.
3️⃣ Allow Investigation Time: Our team will respond within 1-5 business days with a resolution.

📌 Most disputes are resolved quickly without the need for chargebacks or escalations.

5. Governing Law & Agreement

• This Policy shall be governed by the laws of  Sheridan, WY and/or Clark County, NV.

• Any disputes shall be resolved through binding arbitration in Sheridan, WY and/or Clark County, NV, rather than in court.

• You waive any right to participate in a class-action lawsuit against us.

6. Proof of Service Delivery

As a digital service platform:

✔ All order generation and delivery is logged with timestamps
✔ API delivery confirmations are retained for 12 months
✔ Your dashboard shows real-time delivery status

✔ Service delivery constitutes completion of purchase
✔ Once orders are pushed to your store, they cannot be “returned”

By using our service, you acknowledge that:

✔ Digital services are delivered instantly and cannot be recalled
✔ Viewing/using generated orders constitutes acceptance
✔ Service delivery logs serve as proof of fulfillment

7. Chargeback Consequences

Resolve First. Most issues are resolved within 1–5 business days through our ticketing flow. Initiating a chargeback without following the resolution process may lead to permanent account closure.

Filing a chargeback instead of contacting support is considered:
– Breach of Terms of Service
– Potential fraud (if service was delivered as agreed)

Immediate consequences:
– Permanent account termination
– Forfeiture of all unused credits
– $50 administrative fee charged to your account
– Ban from creating new accounts (email, IP, payment method)
– Report to fraud prevention networks (MaxMind, Sift, etc.)
– Potential legal action for fraud + damages

If chargeback is filed:
– We will provide payment processor with:
– Timestamped delivery logs
– API confirmation receipts
– Dashboard usage logs
– IP/device fingerprints
– Email correspondence
– Screenshots of delivered orders in your store

– Reported to relevant authorities
– Added to merchant fraud databases
– May affect your ability to use other SaaS platforms

Device/user agent fingerprints and webhook idempotency receipts may be used to establish delivery.

8. Service Credits vs. Refunds

Digital Product Refund Limitations

Important: We generate simulated orders; no real payments are processed. Therefore:

– You cannot “return” digital orders already delivered
– Refunds are based on service delivery, not satisfaction with results
– “It didn't increase my sales” is not grounds for refund
– “I changed my mind” after using credits is not eligible

Eligible refund scenarios (only):
– Platform outage preventing delivery (48+ hours)
– Billing error (duplicate charge, wrong amount)
– Feature advertised but technically impossible to deliver
– Fraudulent charge (not authorized by account holder)

All refunds require:
– Proof that service was NOT delivered as described
– Unused credits remaining in your account
– No evidence of successful order generation/delivery

9. Usage Tracking & Account Actions

Automated Fraud Prevention

Our system automatically tracks:
– Credit usage timestamps
– Order generation and delivery confirmations
– API success/failure logs
– Account access patterns (IP, device, location)
– Communication history

Actions triggered by chargeback filing:
1. Immediate account suspension (automated, instant)
2. All pending orders cancelled
3. API access revoked
4. Unused credits forfeited
5. User flagged in fraud prevention database

Account reinstatement:
– Only possible if chargeback is withdrawn
– Requires written explanation
– Subject to $100 reinstatement fee
– Reactivation at our sole discretion
– May require prepayment for future services

10. Acceptance of Terms

By making a purchase, you confirm that:

✔ You have read, understood, and agreed to this Refund & Chargeback Policy.
✔ You understand that all sales are final, and refunds are only granted under outlined exceptions.
✔ You agree to contact support first before initiating a chargeback or dispute.

11. Contact Information

For refund inquiries, contact us at:
📩 Support Ticket: Click Here
🌐 Website: www.SocialProofOrders.com